FAQ
FAQ
What are your business hours and locations?
We have several convenient store locations to serve you.
Please visit our Locations page for specific store hours and locations.
How do I cancel my order?
If you would like to cancel your order, please reply to your order confirmation email or
send us a message using our Order Inquiry page as soon as possible.
While we can’t guarantee cancellation, especially if the order has already shipped,
you’re welcome to return the item for a refund once you receive it, provided that the product is still in new, unused condition.
How do I use my HSA/FSA benefits at SLRC?
We are happy to process your qualifying purchase using your HSA or FSA card at checkout.
Since SLRC is a specialty retailer, your HSA or FSA card may not recognize SLRC as an eligible merchant.
Don't worry—getting reimbursed is a simple 3-step process.
How do I join the free SLRC Rewards program?
Open to ALL. You don't have to be a member of a club, gym or team to earn 10% in rewards on all product purchases!
Get a $25 Reward for every $250 in total purchases.
Your purchases build up over time.
Rewards are earned 30 days after purchase and are valid for 3 years from date of purchase.
Learn more about SLRC Rewards.
How do I use my SLRC Rewards online?
To use your rewards online,
text us at 801-484-9144 with your email to receive a coupon code to use at checkout.
Learn more about SLRC Rewards.
What is the free Stride Analysis and do I need to sign up?
Our Stride Analysis helps us match the right pair of shoes and insoles to your feet,
ensuring our recommendations are true and accurate.
Every SLRC Fit Specialist is trained to perform a FREE Stride Analysis
at all our store locations.
No appointment is necessary.
Learn more about our Stride Analysis.